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Leadership
Nov. 17th, 2007 10:19 am"Ohhhhhhhhhh! Auntie Anne's!"
My coworker raced over to buy a pretzel. We were in the US on business, and had taken the afternoon off to go to a mall. Having grown up overseas, she was just as delighted as I was to revisit the brands that hadn't made it to Japan yet.
Watching the lone woman behind the counter in action was like seeing a video in slow-mo. Surly and unresponsive, she made zero eye contact throughout the cash transaction, after which she sluggishly dropped the pretzel into the bag, then shook the can of flavor powder into the bag itself. Two shakes. I was shocked.
After we had walked a good distance away, my coworker said, thoughtfully, "you know the girl who served us? What did you think of her?"
"Well... she didn't seem to have any motivation at all, and I wouldn't want to eat anything from that store. And seeing that kind of attitude makes me really worried about my country, and makes me wonder if I really want to live here again." I paused. "What did you think?"
"I think that if she were my employee, I would fire her," she said, matter-of-factly.
"Well sure, but there might not be anyone else who wants this job."
She shrugged. "Then I would make the job more attractive."
"How would you do that?"
She thought for a bit. "First, I would make sure that I was completely enjoying my own work."
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shmivejournal:
Have you ever had a dream about someone, and when you woke up you found that you had changed your opinion about them completely, even though absolutely no facts had changed?
Great stuff in the comments.
My coworker raced over to buy a pretzel. We were in the US on business, and had taken the afternoon off to go to a mall. Having grown up overseas, she was just as delighted as I was to revisit the brands that hadn't made it to Japan yet.
Watching the lone woman behind the counter in action was like seeing a video in slow-mo. Surly and unresponsive, she made zero eye contact throughout the cash transaction, after which she sluggishly dropped the pretzel into the bag, then shook the can of flavor powder into the bag itself. Two shakes. I was shocked.
After we had walked a good distance away, my coworker said, thoughtfully, "you know the girl who served us? What did you think of her?"
"Well... she didn't seem to have any motivation at all, and I wouldn't want to eat anything from that store. And seeing that kind of attitude makes me really worried about my country, and makes me wonder if I really want to live here again." I paused. "What did you think?"
"I think that if she were my employee, I would fire her," she said, matter-of-factly.
"Well sure, but there might not be anyone else who wants this job."
She shrugged. "Then I would make the job more attractive."
"How would you do that?"
She thought for a bit. "First, I would make sure that I was completely enjoying my own work."
from
shmivejournal: Have you ever had a dream about someone, and when you woke up you found that you had changed your opinion about them completely, even though absolutely no facts had changed?
Great stuff in the comments.